Careers

Responsibilities: 

Assist guests with any needs in a professional, organized, and timely manner.  Communicates guests feed back and needs to the housekeeping and engineering departments.  Understands the importance of providing all guests with hotel service standards.

 

Physical Requirements:

Must be able to stand for long periods of time. 

 

Job Functions:

• Completes daily duties and checklist to ensure the front desk operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Supervisor/Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a pleasant speaking voice.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• Is able to anticipate guest needs.
• Makes hotel reservations and notes special details.
• Takes incoming calls and transfers to other departments accordingly.
• Provides guests with accurate hotel facility information.
• Handles Concierge duties when the Concierge is not on duty.
• Gives proper pass on during shift change.
• Monitors hotel room key inventory.  Ensures we get all keys back at check out.
• Maintain all front desk logs for back up purposes.
• Keeps front desk area cleaned and organized.
• Other duties as assigned

 

Job Requirements:

• Computer Skills
• Multi task and fast learner ability
• Flexible
• Detail Oriented

Responsibilities:

Perform daily task carefully and accurately to ensure guest satisfaction.  Primarily parking and retrieving guest’s cars.  Also, assisting guests with luggage at check in and check out. 

 

Physical Requirements:

Must be able to lift over 50 pounds.  Must be able to stand, walk and run for long periods of time.

 

Job Functions:

• Completes daily duties to ensure the front door operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands hotels policies and procedures.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• On time, well groomed, in full uniform for his/her scheduled shifts.
• Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
• Is able to anticipate guest’s needs.
• Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
• Provides guests with accurate hotel facility information.
• Keeps lobby and work station clean and organized.
• Knows which department should be contacted in different situations.
• Opens car doors and lobby doors for guest’s
• Handles guest’s luggage upon arrival and departure.
• Safely drives and parks guest cars.
• Arranges taxis, if Concierge is not on duty.
• Gives proper pass on during shift change.
• Other duties as assigned

Job Requirements:

• Safe driver & must be 21 or older
• Flexible
• Detail Orientated
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Responsibilities:

 

The Brazilian Court Hotel, a Leading Hotels of the World and Four Diamond hotel is seeking an experienced Sales Manager for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction.  Must have a strong knowledge of market trends. Strong business sales insight, customer service skills, and financial goals are primary. The Sales Manager is also responsible to exceed budget expectations from guestrooms and meeting space of the hotel and will conduct proactive sales efforts in accordance with company policies and standards.

Job Functions:

• Prepare, implement and compile data for the strategic sales plan, weekly and monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as required.
• Maximize the hotel occupancy and rate by attracting the luxury-oriented clientele and balance the market segments to yield the highest rates throughout all months of the year. 
• Review and analyze competition, market trends, guest needs and comments in order to be proactive and adapt with business intelligence.
• Proactively solicit new business and grow existing accounts within the assigned territory.
• Work closely with the internal reservations team and external partner;  Leading Hotels, American Express Fine Hotels and Resorts, Virtuoso, etc.
• Actively participates in the planning and execution of the hotel’s Marketing/Media events. Coordinate and communicate needs to designated departments
• Actively participates in sales presentations, site inspections, client meetings, property tours and trade shows.
• Participate in community and professional organizations to maintain high visibility and strong presence.
• Responsible for the overall production of travel trade and group business from territories: West, Southwest, and Southeast
• Manage and detail small meetings
• Effectively communicates with other department team members and leaders.
• Participates in daily briefing with departments on current key activities.
• Other duties as assigned

 

 

Job Requirements:

 

• Minimum of 3 years as a Sales Manager experience preferably in the luxury setting.
• Possess a strong understanding of overall hotel business and operational functions of a hotel.
• Must have the ability to understand global markets that affect the business of the hotel.
• Knowledge of hotel features, benefits and competing hotels within the market.
• Must have strong decision-making skills. 
• Ability to work effectively under time constraints and deadlines.
• Must be sales and relationship driven and service oriented.
• Ability to influence others, sell ideas, products, and services.
• Ability to execute appropriate action plans.
• Able to set priorities, plan, organize and delegate.
• Ability to work effectively in a team environment and take initiative.
• Excellent verbal and written communication skills.
• Excellent organizational and analytical skills.
• Strong Computer Skills (Salesforce, Outlook, Microsoft Word, Power Point, Excel, Internet)
• Flexible schedule. Early mornings, late evenings, and weekends may be required
• Some traveling required.
• Position participates in MOD program.

 

Responsibilities:

The Pool Attendant will be responsible for the general appearance, supplies and maintenance of the pool area.  They will assist guests with poolside food and beverage orders; provide complimentary water and sliced fruits and towels.  They will generate sales of lotions and pool amenities as appropriate.

Physical Requirements:

            Must be able to stand for long periods of time.  Must be able to lift over 50 pounds.

Job Functions:

• Sets up the pool area with cushions and towels
• Sets up water, fruits, chilled wash cloth trays
• Stock all supplies and maintains throughout the day
• Maintains the appearance of the pool area throughout the day (light cleaning, sweeping, etc)
• Takes Poolside orders and calls into Room Service; coordinates delivery with server
• Keeps music at appropriate levels
• Handle room charges for supplies, lotions, caps, bags and other sundries
• Close pool down at end of day, refreshing the look of the pool and leaving towels available for late swimmers
• Interacts with guests in a pleasant, informative and helpful manner. 
• Be knowledgeable about all hotel services and product.
• Provides Five Star service – meeting the guests needs and expectations
• Other duties as assigned

 

Job Requirements:

• Strong communication skills, orally and written, in English
• Multitask Ability
• Server experience helpful
• Organized and detailed oriented
• Flexible with hours and work days

Responsibilities:

Responsible for taking care of all housekeeping calls and fulfilling guest request. Assisting housekeepers with supplies and items to the rooms provides a clean hotel environment through out the hotel. Makes sure there are always supplies and up keeps inventories

 

Physical Requirements:

• Must be able to stand, bend, and walk for long periods of time. Must be able to lift over 50 pounds.

 

Job Functions:

• Report guest room issues to the appropriate departments.
• Must have the ability to lift, pull and push a moderate weight.
• Minimize waste within all areas of housekeeping.
•  Report, turn in, and/or log all lost and found items according to established procedures.
• This is a fast-paced position.
• Frequently standing up and moving about the facility
• Frequently bending, stooping and kneeling.
• Previous housekeeping experience in resort or luxury hotel preferred.
• Ability to communicate to guests
• Must be able to work required shifts, weekends and holidays.
• Other duties as assigned

 

Responsibilities:

 

We are seeking a reliable and professional Hotel Shuttle Driver to provide transportation services for hotel employees and guests to and from local attractions, and other designated locations. The Shuttle Driver will be responsible for ensuring guest and employee safety, offering excellent customer service, and maintaining the vehicle in a clean and operational condition.

 

Physical Requirements:

 

• Must be able to lift over 50 pounds. 
• Ability to sit for long periods while driving.
• Ability to navigate the shuttle vehicle in tight spaces and crowded areas.

Job Functions:

• Safely transport hotel employees and guests to and from designated locations, local attractions, etc.
• Greet guests warmly and assist with luggage loading and unloading.
• Follow established schedules and routes, ensuring timely arrival and departure.
• Ensure the shuttle vehicle is clean, well-maintained, and stocked with necessary supplies
• Provide guests with information about the hotel, local area, and services available.
• Maintain a high level of customer service, addressing guest questions or concerns professionally.
• Monitor vehicle conditions and report any maintenance or mechanical issues promptly.
• Ensure all required documentation, such as vehicle inspection forms and employee trip logs, are completed accurately.
• Comply with all safety regulations, traffic laws, and hotel policies
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands hotels policies and procedures.
• Understand how a hotel and all the hotels’ departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24-hour business.
• On time, well groomed, in full uniform for his/her scheduled shifts.
• Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
• Is able to anticipate guest’s needs.
• Keeps lobby and workstation clean and organized.
• Knows which department should be contacted in different situations.
• Opens shuttle doors for guests and employees
• Gives proper pass on during shift change.
• Other duties as assigned

 

Job Requirements:

• Valid driver’s license and a clean driving record.
• Must be 21 years of age
• Previous experience as a shuttle driver, bus driver, or in a similar transportation role preferred.
• Excellent customer service skills with the ability to interact positively with diverse groups of people.
• Strong communication skills.
• Ability to work independently and follow directions.
• Familiarity with local roads and traffic patterns is a plus.
• Flexible availability, including weekends, holidays, and early or late hours.