Careers

Responsibilities:

Perform daily task carefully and accurately to ensure guest satisfaction.  Primarily parking and retrieving guest’s cars.  Also, assisting guests with luggage at check in and check out. 

 

Physical Requirements:

Must be able to lift over 50 pounds.  Must be able to stand, walk and run for long periods of time.

 

Job Functions:

• Completes daily duties to ensure the front door operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands hotels policies and procedures.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• On time, well groomed, in full uniform for his/her scheduled shifts.
• Is able to provide guests with detailed directions and information on local attractions, restaurants, and shopping.
• Is able to anticipate guest’s needs.
• Uses hotel standards and procedures for reservations, check in’s, checks outs, and any other guest interaction.
• Provides guests with accurate hotel facility information.
• Keeps lobby and work station clean and organized.
• Knows which department should be contacted in different situations.
• Opens car doors and lobby doors for guest’s
• Handles guest’s luggage upon arrival and departure.
• Safely drives and parks guest cars.
• Arranges taxis, if Concierge is not on duty.
• Gives proper pass on during shift change.
• Other duties as assigned

Job Requirements:

• Safe driver & must be 21 or older
• Flexible
• Detail Orientated
•  

 

 

Responsibilities:         

 

         

The Assistant General Manager will assist the General Manager in managing the daily operations of The Brazilian Court Hotel, while supporting the General Manager in providing overall leadership to deliver outstanding guest service and financial profitability.

 

 

Job Functions:

• Assist the hotel departments in running an organized and efficient operation.
• Adhere to and implement hotel policies, departmental policies and procedures for all hotel departments.
• Ability to lead, train, supervise, motivate, mentor department staff, assist with scheduling, employee guidance and direction (Use coaching & developing strategies)
• Ensure high employee morale by implementing incentive programs, staff recognition programs, etc.
• Provide directions, instructions and make decisions to ensure the smooth operation of department functions that are in line with the General Manager and Hotel Owners’ expectations.
• Ensure guests’ feedback, concerns and needs are met with a high level of service and attention. Handle escalated issues directed and promptly.
• Understand all Leading Hotels Quality Assurance Standards and Five Star, Five Star Five Diamond Standards. Emphasize the importance of meeting these standards daily and enforcing the standards.
• Understand the hotel’s Rental Program and Program Categories. Enforce the rental program rules and regulations.
• Be knowledgeable of management reports and financial statements.
• Supervise the hotel’s inventory control so that inventories are always maintained at a level to achieve guest satisfaction, efficient operations and maximize hotel occupancy.
• Ensure financial controls are strictly followed and manage the Purchasing Platform and Declining Balance for expenses.
• Monitor and approve the operations’ team payroll expenses and weekly schedules to ensure expenses are within budgets and proper coverage is provided to meet Five Star and Five Diamond service standards.
• Participate in weekly meetings with the Director of Revenue, Director of Sales & Marketing and General Manager to maximize occupancy and rates.
• Maintain open communication with the food and beverage managers and salon manager and enforce hotel policies are met by all.
• Be knowledgeable of all important hotel features, room types, room rates, amenities & services.
• Supervise and provide guidance and feedback to subordinates, in order to improve their work performance.
• Be knowledgeable of hotel safety, security and emergency equipment and procedures. Head the Safey Program.
• Enforce hotel policies and procedures and ensure staff are well trained on safety, security and emergency procedures.
• Actively participate and conduct frequent staff meetings
• Provide support to the front office, housekeeping and engineering when coverage is needed
• Attend regularly scheduled departmental meetings to provide support to the department managers.
• Perform & review formal written employee performance reviews according to company standards.
• Conduct property walks inspections for the purpose of discovering and correcting conditions that risk the security, safety or health of hotel employees, guests or other visitors. To also, maintain the property at a Five Star Level.
• Conduct Room Inspection of guestrooms to ensure cleanliness standards and LQA Standards are being met.
• Thoroughly investigate and document employee accidents to ensure the proper documentation is submitted to HR
• Ensure daily staff responsibilities are being completed correctly and in a timely manner.
• Closely manager the Operations Team; Front Office, Housekeeping and Engineering.
• Provide direction, instructions and make decisions to ensure a smooth operation of department functions Regularly meet with department heads to stay informed of department projects, deadlines and goals and provide assistance and direction to meet goals.
• Collaborate with fellow managers to create and enforce a positive teamwork environment.
• Complete other assignments and perform other duties as directed by the General Manager
• Act as GM in the absence of the General Manager.
• Other tasks as assigned

 

 

Job Requirements:     

• Experience: Minimum of 3 years of experience in a similar role, preferably in a luxury market. 
• Leadership and Management Skills: Ability to lead, motivate, and manage teams effectively.
• Customer Service Skills: Excellent customer service skills with a commitment to guest satisfaction.
• Communication Skills: Strong verbal and written communication skills to interact with staff, guests, and management.
• Problem-Solving Skills: Ability to identify and resolve issues effectively.
• Financial Acumen: Experience with budgeting, financial management, and reporting.
• Organizational Skills: Strong organizational and time-management abilities.
• Industry Knowledge: Understanding of hotel operations, industry trends, and brand standards.
• Computer Proficiency: Experience with hotel operations software and Microsoft Outlook, Word, Excel.
• Schedule Flexibility: Ability to work weekends, holidays, occasion evening shifts. Participate in MOD weekend coverage.

 

 

 

 

Responsibilities:

Responsible for taking care of all housekeeping calls and fulfilling guest request. Assisting housekeepers with supplies and items to the rooms provides a clean hotel environment through out the hotel. Makes sure there are always supplies and up keeps inventories

 

Physical Requirements:

• Must be able to stand, bend, and walk for long periods of time. Must be able to lift over 50 pounds.

 

Job Functions:

• Report guest room issues to the appropriate departments.
• Must have the ability to lift, pull and push a moderate weight.
• Minimize waste within all areas of housekeeping.
•  Report, turn in, and/or log all lost and found items according to established procedures.
• This is a fast-paced position.
• Frequently standing up and moving about the facility
• Frequently bending, stooping and kneeling.
• Previous housekeeping experience in resort or luxury hotel preferred.
• Ability to communicate to guests
• Must be able to work required shifts, weekends and holidays.
• Other duties as assigned

 

 

Responsibilities:

            The Reservations-Group Coordinator is responsible for maximizing room revenue through management of hotel reservations, and for assisting in managing the day-to-day activities and duties of the reservation department. Also, responsible for handling reservations calls as well as handling all aspects of Group reservations. 

 

Physical Requirements:

Must be able to sit/stand for long periods of time.  Must be able to lift/carry 25lbs.

 

Job Functions:

• Assist guests with reservation inquires in a professional and timely manner utilizing all Leading and AAA Standards.
• Make, change, and cancel room reservations for both group and transient markets.
• Act as Group Reservations point of contact.
• Create Group and Court Club file cards; for Groups: set up billing & comments, enter rooming lists, cut-off date, etc.  Follow up on cut-off dates.
• Make detailed and accurate notes on reservations, set traces, enter/update preferences in guest profile, etc.
• Assist with Meet -N-Greets for upcoming groups
• Send and receive Guest Preference Letters.  Follows through with requests and notes special needs in detail on the guest’s profile.
• Review all upcoming reservations and correct any errors.
• Prepare amenities for VIPs.
• Notify Front Desk of any same day reservations. 
• Periodically check LEO for on line bookings; enter, change, cancel as needed.
• Call to Confirm all reservations; make appropriate notes on the reservation
• Review Travel Agent Commissions weekly.  Forward information to Accounting.
• Reply to the Contact Us requests from guests who used our website requesting information.
• Input Wait Lists and Monitor; contact guests as space becomes available.
• Assist Reservations Manager with maintaining logs, files, and on-line booking sheets.
• Assist the Sales Department with rates, group details, group follow up, etc.
• Is able to perform basic front desk functions such as check-in, check-out; is able to help at the front desk during peak times.
• Other tasks and duties as assigned

 

Job Requirements:

• Computer skills.
• Multi task ability.
• Flexible.
• Detail Oriented.
• 2 years Customer Service or Reservations experience.
• Pleasant and Clear speaking voice.

 

Responsibilities:  Director of Housekeeping is to handle all aspects of the day to day activities of the Housekeeping Department. This includes staff performance and productivity, maintaining quality standards, product controls, expense controls and relationships with leased operations. The Housekeeping Department is responsible for the cleanliness of all public areas including pool, restaurant, guestrooms and meeting spaces.

 

The best candidate for this position is highly motivated and determined to execute the following operations:

 

Physical Requirements:

Must be able to stand and walk for long periods of time.

 

 Job Functions:

• Provide courteous, personalized, attentive, sincere, consistent guest service by responding promptly and efficiently to guest and hotel demands

• Manage the day-to-day activities of the housekeeping department.
• Schedule employees to ensure proper coverage.
• Review and approve weekly payroll reports.
• Ensure all employees are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Evaluate, coach, counsel, and provide leadership support.
• Inspects storage rooms, closets for upkeep and supply control
• Evaluate safe work practices in job performance reviews
• Train on hotel's policies and procedures.
• Conduct pre-shift meetings and review all information pertinent to the day's activities.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Maintenance, and Food and Beverage.
• Member of Leading Small Hotels of the World and Historic Hotels of America; ensure adherence to standards.
• Daily property inspections; 80 rooms plus public areas
• Ensure compliance with all safety and sanitation standards
• Operate within expenses and minimize waste in all areas of housekeeping.
• Maintain par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Work hand in hand with Engineering on the Preventative Maintenance Program.
• Assist housekeeping staff during unanticipated busy periods.
• Other duties as assigned

 

 

 

Job Requirements: 

• Previous Housekeeping experience in a 4 or 5 diamond rated hotel or similar size and quality
• Ability to deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts

• Ability to read, write and speak the English language is required
• Ability to communicate in Spanish is helpful
• Knowledge of Microsoft Outlook
• Knowledge of safety and sanitation standards
• Excellent organizational, interpersonal and administrative skills
• Ability to handle multiple tasks
• Ability to motivate people
• Ability to submit proof of legal right to work in the US if hired
• Must be able to work a flexible schedule, holidays and weekends included
• Position participates in MOD program